常見問題
關於訂單
Q: 我還沒有收到包裹應如何處理?
A: 如你有包裹的物流號，你可以到我們的訂單查詢頁查看。如沒有，則如我們的客服人員聯絡 msinvisiblecrystal@gmail.com，我們會儘快與你聯絡。
Q: 我應如何支付我的訂單?
A: 我們的網站可以支持多種支付方式，如:VISA, Mastercard, AE, Apple Pay 和 Google Pay。當然也有PayPal。
Q: 你們的網站安全嗎?
A: 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。
Q: 如果我收到錯誤或破損産品應如何處理?
A: 得知您收到了錯誤或破損産品，我們深感遺憾。請儘快我們聯絡 msinvisiblecrystal@gmail.com ，電郵請包含您的訂單號、您應該收到的物品的名稱/產品代碼以及任何進一步的詳細信息。我們將在 3 個工作日內與您聯繫以解決您的問題。
Q: 我可以修改訂單內容嗎?
A: 一旦您下訂單，就無法修改任何詳細信息，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。
關於運送
Q: 我可以選擇甚麼方式運送商品?
A: 我們只有提供 SF express 運送。如訂單滿800元即可享有本地免運費，否則需要支付運費30元。
Q: 你們還有甚麼地區可以按排送貨的?
A: 我們只會寄送以下地區: 香港,澳門及台灣。
Q: 通常運送時間會多久?
A: 通常下單後，大約2-6個工作天內會收到産品。
關於退換
Q: 你們有退換服務嗎?
A: 很抱歉，貨物出門恕不退換。
Q: 如果我收到錯誤或破損産品應如何處理?
A: 得知您收到了有破損的產品，我們深感遺憾。在購買後 14 天內與我們聯絡 msinvisiblecrystal@gmail.com ，並附上故障產品的圖片，我們將與您聯繫以解決問題。
FAQ
About Order
Q: What if I have not received my order?
A: If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at msinvisiblecrystal@gmail.com for an updated on the status of an order.
Q: How can I pay for my order?
A: We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.
Q: Is it safe to order online?
A: You can rest assured that shopping with Fitslix is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q: What should I do if I receive an incorrect or faulty item?
A: We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at msinvisiblecrystal@gmail.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Q: Can I make changes to my order?
A: Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.
About Delivery
Q: What are my delivery options?
A: We use SF express to ship our deliveries in Hong Kong. You can enjoy free shipping on order over HKD800, fotherwise, there is a HKD 30 shipping fee per order.
Q: What countries do you deliver to?
A: We currently deliver to following countries:Hong Kong, Macao and Taiwan.
Q: How long does delivery take?
A: Delivery typically takes between 2-6 business days.
About Return and Refund
Q: What is your returns policy?
A: Products are non-refundable
Q: What if my product is faulty?
A: We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at msinvisiblecrystal@gmail.com, with images of the faulty product and we will be in touch to resolve the issue.